Return Policy
Returns Policy
We do everything possible to ensure your beloved collectibles arrive in the best condition possible, however, shipping, handling and even manufacturing oddities can be difficult to defend against. Therefore, we offer a 30-day return policy for all orders.
All return claims must be filed no later than 30 days from the date of delivery.
All returns are subject to inspection and verification by our returns department.
New Unopened, Unused or Unwanted Items
You may return any new unopened, unused or unwanted items within 30 days. The packaging must be in the same condition as when originally received. When choosing to return an item yourself, using a service of your choice, you are solely responsible for the cost charged by the chosen service. zergtoys will not reimburse you for any costs or fees incurred. zergtoys is not responsible for any lost or damaged packages returned by you, the customer.
Any opened items, items that are removed from their original packaging, items having visible indications that the packaging was opened or opened cases that are no longer factory sealed are not eligible for return.
Defective or Damaged Items
All Defect and Damage Claims must be filed within 7 days of delivery. The order/invoice number and images indicating the issue must also accompany each claim.
zergtoys does not accept responsibility for manufacturing defects, but we will work with you to resolve the issue to the best of our ability.
Any defective item or any item deemed to be damaged in transit may be exchanged for a replacement of the same item pending item availability. If the item is no longer available, we will issue a full refund for the purchase price of the item. Contact sales@zergme.com to begin processing your claim.
IMPORTANT: Minor cosmetic paint issues and manufacturer packaging issues do not qualify as damaged or defective product. If you are a serious collector, you may request that all items are shipped as MINT ONLY or you may purchase any of our Collectors Grade Products to ensure the best quality product for your order.
Apparel Return Policy
If not satisfied with your item, please contact us at sales@zergme.com within 30 days of receiving your item to implement a return or exchange. Customers are responsible for return postage, as well as the cost to reship an exchanged item. Original shipping charges are non-refundable. Please note that returned merchandise must be in original condition. We will not accept or return any item that has been worn, used, washed, altered, or damaged by the customer. Any issue brought to our attention past the 30-day window may not be eligible for a refund or return/exchange.
Domestic Return Shipping Fees
If the return is because of our error, or a damaged or defective product, we will cover any return shipping fees as long as you complete the return through a Pre-Authorized Return Label (RMA) provided by sales@zergme.com.
If the return is for any other reason than stated above, zergtoys is not responsible for any return shipping fees. You, the customer, are solely responsible for all shipping costs without reimbursement. zergtoys is not responsible for any lost or damaged packages returned to us.
International Customers Return Shipping Fees
If the return is because of our error, or a damaged or defective product, we will issue a refund based on what it would reasonably cost to ship the item back to us using the most efficient service available. You, the customer, are responsible for the return shipment of the package and paying for the actual shipping fees.
If the return is for any other reason than stated above, zergtoys is not responsible for any return shipping fees. You, the customer, are solely responsible for all shipping costs without reimbursement. zergtoys is not responsible for any lost or damaged packages returned to us.
Refused and Undeliverable Shipments
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), Customer Service will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.
International customers will be responsible for any additional fees, duties, or taxes for refused or undelivered shipments. If customs dispose of your shipment for any reason, no refunds will be issued for product or shipping.
Refunds
We issue refunds on returns only after the product has been received and processed. Please allow for 1-2 Business days processing. Depending on your payment method, refunds are posted as indicated below:
Credit Cards: 3-5 business days to post.
PayPal: Most refunds post immediately, however, depending on your original PayPal funding source or the speed of your financial institution this could take up to 30 days.
Our Customer Service Team is standing by to assist you!
IMPORTANT: Any return without prior authorization from zergtoys will be delayed and potentially ineligible for a refund.
For any additional questions or concerns, please contact us at sales@zergme.com